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Search and Filter Tickets

Quickly locate specific tickets using the search, filter, and sorting tools available in the Tickets module.

Steps​

Step 1: Open the Tickets module​

  1. Click Tickets in the left sidebar
  2. The default view loads, showing ticket cards on the left panel

[Screenshot: Tickets module with the list of ticket cards visible]

Step 2: Filter by origin​

Use the three tabs at the top of the list to filter tickets by origin:

TabShows
AllAll tickets regardless of origin
InternalOnly tickets created within the organization
ExternalOnly tickets submitted through external channels

[Screenshot: Tab bar showing All, Internal, and External tabs]

Step 3: Switch between views​

Click Table View to switch from the default card layout to a table format. Click the same button again to return to the card view.

[Screenshot: Toggle between card view and table view]

Step 4: Search by title​

  1. Type in the search bar at the top of the module
  2. Results update automatically as you type

[Screenshot: Search bar with a search term entered and filtered results below]

Step 5: Apply filters​

Use the filter chips to narrow results by specific criteria:

FilterWhat It Filters By
StatusOpen, In Progress, Resolved, or Discarded
PriorityNone, Low, Medium, or High
AssigneeThe user assigned to the ticket
TagsTags associated with the ticket
LocationThe area where the ticket originated or applies
AssetThe asset linked to the ticket
OriginThe source of the ticket (external channel name or internal reference)

Filters can be combined to refine results further.

[Screenshot: Filter chips applied with active filters highlighted]

Step 6: Sort results​

Use the Sort by selector at the top of the list to change the order of tickets.

[Screenshot: Sort by dropdown with sorting options]

Tips​

  • Combine multiple filters to narrow down large ticket lists quickly
  • Use the Internal/External tabs as a first-level filter before applying detailed criteria
  • Switch to table view when you need to compare multiple tickets at a glance

What's Next?​