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Ticket Detail View

When you click on a ticket card, the detail view opens in the right panel. This view contains all the information needed to understand the context, current status, and complete history of the ticket.

The header displays the ticket title, creation date, and three management options: Share, Edit, and an additional options menu (three dots).

[Screenshot: Ticket detail view header showing title, date, and action buttons]

Summary Tab​

The Summary tab is the main view of the ticket, showing all information at a glance and allowing you to manage its lifecycle.

Ticket Statuses​

Four selectable status buttons appear at the top of the summary:

StatusMeaning
OpenInitial state — the ticket has been created and is pending attention
In ProgressThe ticket is being actively handled by the assigned person
ResolvedThe problem or request has been solved
DiscardedThe ticket was closed without resolution (not applicable, duplicate, or created in error)

To change a ticket's status, click the corresponding status button. The change is automatically recorded in the activity history.

[Screenshot: Status buttons showing Open, In Progress, Resolved, and Discarded options]

Ticket Metadata​

Below the statuses, key ticket information is displayed:

  • Tags — Tags associated with the ticket
  • Priority — The defined urgency level
  • Origin — Where the ticket came from (asset/location name for internal, channel name for external)
  • Ticket ID — Unique identifier assigned automatically
  • Assignee — The user responsible for handling the ticket

General Information​

This section shows the data entered at creation:

  • Description — Details of the problem or request
  • Media — Attached images or multimedia
  • Files — Attached reference documents
  • Location — Area or zone associated with the ticket
  • Asset — Linked equipment or resource (if applicable)
  • Vendors — Associated vendors (if applicable)
  • Reported By — The user who created the ticket

Linked Actions​

From the summary, you can create or link actions directly related to the ticket:

OptionWhat It Does
Create ActionOpens the full action creation form. The new action is automatically linked to the ticket.
Link ActionOpens a search modal to find and associate an existing action. You can search by title and filter by Status, Location, and Asset.

[Screenshot: Linked Actions section showing Create Action and Link Action buttons]

Linked Inspections​

You can also start inspections linked to the ticket:

  • Start Inspection — Opens a modal to search and select an inspection template. You can search by name and filter by Tags. Once confirmed, the inspection starts and is automatically linked to the ticket.

[Screenshot: Linked Inspections section with Start Inspection button]

Comments Tab​

The Comments tab provides centralized communication about the ticket. Team members can exchange information, share observations, report progress, or request clarification.

You can:

  • Write comments using Markdown formatting
  • Attach images directly in comments
  • Attach supporting files
  • Send the comment using the submit button

Comments are ordered chronologically, creating a clear communication history.

[Screenshot: Comments tab showing a conversation thread with formatted text and attachments]

Activity Tab​

The Activity tab shows the complete history of changes and events for the ticket. Each entry records the action performed, the responsible user, and the exact date and time.

Examples of recorded events:

  • Ticket creation
  • Status changes (Open → In Progress, etc.)
  • Information edits
  • Action or inspection linking
  • Updates to priority, assignee, or tags

[Screenshot: Activity tab showing a timeline of ticket events]