Create a Ticket
Creating a ticket in Zeltask lets you register incidents, requests, or reports clearly, assigning them to the right people and defining their operational context. Each ticket integrates into your team's workflow and becomes available for tracking, updates, and traceability.
Steps
Step 1: Open the Tickets module
- Click Tickets in the left sidebar
[Screenshot: Sidebar with Tickets menu item highlighted]
Step 2: Start creating a ticket
- Click Create Ticket in the top-right corner
- The ticket creation form opens
[Screenshot: Tickets list with Create Ticket button highlighted]
Step 3: Fill in the ticket fields
Complete the form with the following information:
| Field | Description |
|---|---|
| Title | A brief, clear name for the ticket. Example: Dirty outdoor bathroom |
| Description | Explain the problem, request, or situation with enough context for the team. Example: The bathroom has been vandalized and is in very poor condition. |
| Tags | Select one or more tags to classify the ticket. Teams and people associated with the selected tags will be automatically notified. |
| Priority | Set the urgency level: None, Low, Medium, or High |
| Media | Upload images (JPG, JPEG, PNG, GIF) showing the current condition or relevant evidence |
| Assignee | Select the user or team responsible for handling the ticket |
| Location | Select the area or zone where the issue originated or applies |
| Asset | Associate the ticket with a specific asset. The asset list filters automatically based on the selected location. |
| Attachments | Upload reference documents (PDF, DOC, DOCX, DOT, RTF, XLS, XLSX) |
[Screenshot: Ticket creation form with fields filled in]
Tags do more than classify — they trigger automatic notifications to the teams and people linked to those tags. Choose them carefully to ensure the right people are informed.
Step 4: Submit the ticket
- Review all fields
- Click Submit
[Screenshot: Completed form with Submit button highlighted]
The ticket is created and the assigned person or team is notified.
Example
To create a ticket for a bathroom in poor condition:
| Field | Value |
|---|---|
| Title | Dirty outdoor bathroom |
| Description | The bathroom has been vandalized and is in very poor condition. |
| Tags | Maintenance, Quality, Production |
| Priority | High |
| Media | Photo of the affected bathroom |
| Assignee | Miguel Saavedra |
| Location | Raw Materials Reception Area |
| Asset | Not applicable |
| Attachments | Not applicable |
Tips
- Write clear, descriptive titles that summarize the issue
- Add photos whenever visual context helps explain the situation
- Select the correct location and asset to maintain traceability
- Use tags strategically to notify the right teams automatically
What's Next?
- Edit a Ticket — Update ticket information after creation
- Ticket Detail View — Explore all ticket details and linked items