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Edit a Ticket

Update ticket details at any time to keep information accurate and current as the situation evolves.

Steps​

Step 1: Open the ticket​

  1. Click Tickets in the left sidebar
  2. Select the ticket you want to edit from the list

[Screenshot: Ticket list with a ticket card highlighted]

Step 2: Enter edit mode​

  1. In the ticket detail view, click Edit

[Screenshot: Ticket detail view with Edit button highlighted]

Step 3: Update the fields​

  1. Modify any fields that need updating — title, description, tags, priority, assignee, location, asset, media, or attachments

[Screenshot: Edit form with fields available for modification]

Step 4: Save your changes​

  1. Click Submit to save the updated ticket

[Screenshot: Edit form with Submit button highlighted]

Tips​

  • All changes are recorded in the ticket's Activity tab, maintaining a complete audit trail
  • Updating tags may trigger new notifications to the associated teams

What's Next?​